Your privacy is our priority. This document transparently explains how 9win collects, stores, uses, and protects your personal data, in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All personal data is stored on AES-256 encrypted servers with multi-tiered access controls.
9win does not sell, rent, or disclose your data to third parties without your explicit consent.
You have the right to access, correct, delete, or transfer your data at any time through your account settings.
All of 9win's data handling practices fully comply with Malaysia's Personal Data Protection Act 2010.
Active Protection
Important Note: This Privacy Policy forms part of your agreement with 9win. By registering for or using the 9win platform, you agree to the data handling practices described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
9win ("we", "the platform", "9win") values the privacy of every member and user who accesses 9win-play.com. This Privacy Policy clearly and transparently explains how we collect, store, process, use, and protect your personal information.
This document applies to all individuals who register a 9win account, use any of our services including Sports Betting (football, badminton, cricket), Live Casino, table games, slots, and lottery, as well as anyone who visits our website even without a registered account.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised principles of personal data protection. 9win is committed to ensuring your data is handled with the utmost integrity and accountability at all times.
9win collects the personal data necessary to deliver services that are safe, compliant, and of high quality. The types of data we collect are as follows:
| Data Category | Specific Details | Mandatory / Optional |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender, nationality | Mandatory |
| Contact Information | Malaysian mobile number, email address, residential address | Mandatory |
| Financial Data | Selected payment methods (TNG, GrabPay, DuitNow, FPX), deposit & withdrawal records | Mandatory |
| Gaming Data | Betting history, games played, wins/losses, session duration | Mandatory |
| Technical Data | IP address, device type, operating system, web browser, access logs | Automatic |
| Cookies & Tracking | Game preferences, language settings, login sessions, site performance | Optional |
KYC Note: To comply with anti-money laundering (AML) and KYC laws, 9win may request a copy of your MyKad or other identity documents. These documents are used solely for identity verification purposes and will not be shared without a valid legal basis.
Your personal data is collected through various methods when you interact with the 9win platform:
9win uses your personal data only for the legitimate purposes stated below. We do not use your data for any other purpose without first obtaining your consent:
Right to Object: You may opt out of marketing communications from 9win at any time by updating your account settings or contacting us at support@9win-play.com. However, communications relating to account security and transactions cannot be stopped as they are necessary to protect your interests.
9win does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your personal data may only be shared in the following limited circumstances:
We share necessary data with third-party service providers that assist us in operating the platform, including payment processors (e-wallet and FPX providers), cloud service providers, cybersecurity firms, and identity verification service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
9win may disclose your personal data to Malaysian government authorities, law enforcement agencies, or courts where required by law, court order, or in the course of financial crime investigations.
In the event of a merger, acquisition, or transfer of 9win assets, user data may be transferred to the receiving entity. You will be notified in advance and will have the option to close your account before the transfer takes place.
The security of your data is our top technical priority. 9win continuously invests in security infrastructure to keep your data protected at all times:
9win retains your personal data for as long as your account remains active. Following account closure, financial transaction records and identity verification data are retained for 7 years in accordance with Malaysian legal requirements on financial records. Non-financial data is deleted within 2 years after account closure.
9win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences at any time. Essential cookies cannot be disabled as they are required for core platform functionality.
You can also manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some 9win platform features.
As a 9win member based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you at any time.
Correct any inaccurate or incomplete data via your account settings page.
Request deletion of your data upon account closure, subject to statutory retention requirements.
Object to the processing of your data for direct marketing purposes at any time, with no penalty.
Request your data in a machine-readable format for transfer to another platform.
Request that the processing of your data be restricted while a dispute or review is in progress.
To exercise any of the above rights, contact us at support@9win-play.com. We will process your request within 30 days days. In complex cases, this period may be extended by up to 60 days with notice to you.
9win services are strictly restricted to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that data belonging to a person under 18 has been collected, we will promptly delete that data and close the account in question.
Parents and guardians who become aware that their child has registered an account with 9win are urged to contact us immediately at support@9win-play.com so that we may take the appropriate action.
The 9win platform may contain links or references to third-party websites in certain contexts. Please note that 9win is not responsible for the privacy practices or content of those websites. We recommend reading the privacy policy of any third-party site before providing them with your personal information. This Privacy Policy applies solely to information collected through the 9win platform.
9win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legislative developments, or other legitimate reasons. Any material amendments will be communicated to you via:
Continued use of the 9win platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The "Updated" date at the top of this page always reflects the latest version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact 9win's Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For formal complaints relating to data protection, you also have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPDP) if you believe your rights have not been upheld by 9win.
9win only collects data that is strictly necessary to provide our services. We do not build behavioural profiles beyond what is required to operate our platform.
You can opt out at any time from receiving promotional emails, bonus notifications, or 9win marketing communications — without affecting your account functionality.
All 9win member data from Malaysia is prioritised for storage within server infrastructure located in the Asia Pacific region, in full compliance with PDPA 2010.
Register today and enjoy Sports Betting, Live Casino, and your favourite table games with full confidence that your privacy and data security are always protected.
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